Refund policy
We know buying online can get pretty tough — so we've made our return process as seamless as possible for you. We offer returns only, refunded as store credit — we don't offer exchanges.
Return Window
- You've got 5 days from delivery to request a return.
- Once we approve it, you've got 5 days from getting your prepaid label to ship it back.
- Regular-priced items can be returned for store credit within that window.
- Outside this window? We can't accept it, no exceptions.
Return Fees
Your first return is on us — we cover shipping both ways. Need to send back more than one item from the same order? That's an $8 fee. Anything discounted 20% or more during a site-wide sale is Final Sale — no returns.
Heads up: shipping and handling from your original order isn't refundable, either way.
Condition for Return
- Keep it unworn, unwashed, tags on, in its original packaging.
- Wash it or cut the tag, and that return's off the table.
- We can refuse anything that comes back in non-sellable shape — and that one's on you to ship back to yourself.
Refunds
All approved returns come back as store credit — we don't offer exchanges, and we don't refund to your original payment method right now. This applies to purchases made directly on youngfellas.store only.
Return Instructions — Online Orders
- Email support@youngfellas.store with your order number and the email you used to order.
- Tell us what you're sending back and why.
- We'll email you a prepaid label — get your package out within 5 days of receiving it.
- Give us 7–14 business days to process your return once it's back with us.
Damaged or Defective Items
Got something with a manufacturer defect? Email support@youngfellas.store with photos and a quick rundown — try to do this within 5 days of delivery so we can move fast. That's just our fast-track window, though; it doesn't limit any rights you've got under consumer protection law. Wash it or pull the tags, and we can't process the claim.
Final Sale Items
During holiday and promo sales, we drop some serious discounts — anything 20% off or more is Final Sale, no returns. If a Final Sale piece you ordered ends up out of stock, we'll hook you up with a credit code for it.
Out of Stock
We do our best to keep stock levels tight, but peak season can throw things off. If something in your order's out of stock by the time we fulfill it, we'll credit you back.
Lost or Delayed Packages
Every order ships with tracking. If it says "delivered" but you're not holding it, check with a neighbour or your front desk first — then email support@youngfellas.store and we'll open an investigation with the carrier. Peak season, weather, customs — some delays are out of our hands, and we don't refund for lost or delayed packages. Once the carrier's investigation wraps, we'll track it down or send a replacement. These can take up to 14 business days.